FAQs
Here are answers to questions we are often asked. If you don’t find the answer to your question below then use the box at the bottom of the page to send a question directly to the team.
Frequently asked questions
What is a ‘fully managed’ service?
Will I have a chance to describe which things about cleaning are the most important to me?
Can I choose which cleaners work for me?
Will I be able to meet my cleaner?
Yes. We make sure that the first time we clean for you is a time you are at home. Alternatively, your cleaner will come and meet you at a convenient time so you can show them around your house and you can discuss what is most important to you.
Will I usually get the same cleaner?
Are you fully insured?
How do you look after my key?
I like the idea of giving people second chances in life, but I also want to be sure about anyone coming to my home…how can you reassure me?
Do you bring your own cleaning materials?
What do I do if I want to change my cleaning times/days?
What if I am on holiday?
Do you do one-off cleans?
Do you clean carpets?
What is the real Living Wage?
It is £9/hour from April 2019. You can find out more about it here: https://www.livingwage.org.uk/
How do I feedback my experience to you?
How do I pay?
Ask a Question
If you have any questions that are not answered here then please submit them using the form below, or if you’d prefer to talk give Matt a call on 07504240988.