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Here are answers to questions we are often asked. If you don’t find the answer to your question below then use the box at the bottom of the page to send a question directly to the team.

  • What is a ‘fully managed’ service?
    Fully managed means that our team is available in the office to talk to about any problems you are having with your cleaning and can solve them on your behalf. If your regular cleaner is ever unavailable then we will be in contact with you to resolve this and ensure we get the job done.
  • Do you offer domestic cleaning services?
    We no longer offer domestic cleaning services because these jobs don't serve our purpose as well as commercial jobs are able to.
  • Will I usually get the same cleaner?
    We aim to provide the same cleaner or team of cleaners for every job. Holidays and illness will mean there are exceptions – but having the same people works best for you – and us! If anyone is ill then we will be contacting you to see what we can do to meet your needs and expectations.
  • Are you fully insured?
    Yes we are – we have full employers liability insurance and public liability insurance. If you’d like to see copies we can email them to you.
  • Do you bring your own cleaning materials?
    It is up to you -- we can provide cleaning materials at an additional cost or use what you provide.
  • What do I do if my cleaning requirements change?
    Get in touch with, giving us as much notice as possible. We will work out a new schedule that suits you better.
  • Do you clean carpets?
    Yes, we are able to provide carpet cleaning. Get in touch if you want to add this service to your contract.
  • What is the real Living Wage?
    Real Living Wage was set at £9.90 / hour in 2022, and is increasing to £10.90 / hour in 2023. You can find out more here: In addition to the real Living Wage we also pay our employees holiday pay and sick pay. Unfortunately this is not always the case in the cleaning industry.
  • How does payment work?
    At the beginning of each month we will send you an invoice for the month that has just finished. We prefer payment by bank transfer (our bank details are included on every invoice).
Ask a Question

If you have any questions that are not answered here then please submit them using the form below, or if you’d prefer to talk give our Operations Team a call on 07504 240988.

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